Trexo Care
Support that stays with you.
At Trexo, your experience doesn't end when your order arrives. From choosing the right accessory to getting support after your purchase, we're here to make every step simple, clear, and reliable.
WhatsApp SupportFind the right fit
The right accessory starts with the right choice.
Not sure which charger, cable, case, power bank, or audio accessory is right for your device?
Tell us your device model or what you need. We'll help you find the right one.
Order support
From checkout to your doorstep.
Need help with your order? Our team can assist you with:
- Order confirmation
- Order status
- Delivery updates
- Tracking information
- Address or order-related issues
Need help with your order? Contact Trexo Support.
Talk to us
Questions? Just ask.
Whether you're shopping for a new accessory or need help with an existing order, our customer-care team is ready to assist.
WhatsApp SupportReturns & replacements
If something isn't right, we're here to help.
Received the wrong product? Received a damaged item? Having an issue with your purchase?
Please contact Trexo Support within 48 hours of receiving your order.
We'll review the issue and guide you through the applicable return or replacement process according to our policy.
Get SupportWarranty
Protection that covers what matters.
Our warranty is designed to protect you against manufacturing defects and functional issues that develop during normal use within the applicable warranty period.
Covered under warranty
Your product may be eligible for warranty support if it experiences:
- Manufacturing defects
- Functional failure during normal use
- A product that stops working properly without accidental damage
- Other defects covered by the product's applicable warranty terms
Important: For damaged, defective, or incorrect products received at delivery, contact Trexo Customer Support within 48 hours and provide the required photos or videos when requested.
What is not covered
Accidental damage isn't a warranty defect.
Warranty does not cover damage caused by:
- Water or liquid exposure
- Moisture or water damage
- Accidental drops or impacts
- Cracks, dents, or broken components
- Misuse or improper handling
- Negligence
- Unauthorized repairs or modifications
- Normal wear and tear
- Use outside the product's intended purpose
In simple terms: If the product develops a covered functional or manufacturing issue during normal use, it may qualify for warranty support. If it is accidentally damaged, exposed to water or moisture, or physically broken, it is not covered under warranty.
Warranty claim
We've made the process simple.
- 01
Contact us
Reach out to Trexo Customer Support with your order details. Delivery-related issues must be reported within 48 hours.
- 02
Tell us what happened
Describe the issue and, when requested, provide clear photos or videos of the product and packaging.
- 03
Our team reviews it
We'll assess the issue against the applicable warranty or return/replacement terms.
- 04
We'll guide you forward
If approved, we'll guide you through the applicable repair, replacement, or other warranty resolution.
Before you claim
A little information helps us help you faster.
Please keep your:
- Order number
- Purchase information
- Product packaging, if available
- Photos or videos showing the issue
Warranty claims are subject to verification and the specific warranty terms applicable to the product.
Business & bulk orders
Buying more? Let's talk.
For retailers, resellers, businesses, and bulk purchases, our team can assist with: