Terms

Product information and prices are shown at checkout and may change before an order is confirmed. A Trexo Store team member may contact you to confirm your customer and delivery information before dispatch.

All orders use Cash on Delivery. By placing an order, you agree to provide accurate delivery information and to pay the confirmed total when the order is delivered. Questions about cancellation, delivery or returns can be directed to support@trexostore.com.

Returns, replacements and warranty

Returns, replacements and warranty support are subject to product-specific terms, verification and the condition of the item. Manufacturing defects and functional issues during normal use may qualify for warranty support. Accidental damage, liquid exposure, misuse, unauthorized repairs and normal wear are not covered.

Wrong, damaged or defective products received at delivery must be reported to Trexo Support within 48 hours. Photos or videos may be requested so the issue can be reviewed. If approved, support will explain the applicable repair, replacement or other resolution. See Trexo Care for details.

Business and bulk orders

Retail, reseller, business and bulk orders may have separate availability, pricing and fulfilment terms. Contact support before placing a bulk order so the details can be confirmed.