Returns

Contact Trexo Store support before returning any item. Return eligibility, condition requirements, inspection steps and refund handling must be confirmed with support before a return is sent.

Please keep the item, packaging and order details available while your request is reviewed. For a Cash on Delivery order, any approved resolution will be explained by support before the item is collected or returned.

Report delivery issues within 48 hours

For a wrong, damaged or defective product received at delivery, contact Trexo Customer Support within 48 hours and provide clear photos or videos when requested. We will review the issue and guide you through the applicable return or replacement process.

Warranty coverage

Manufacturing defects and functional issues that develop during normal use may qualify for warranty support during the applicable warranty period. Warranty does not cover water or liquid exposure, accidental drops or impacts, cracks, dents, misuse, negligence, unauthorized repairs, normal wear and tear, or use outside the product's intended purpose.

Claims are subject to verification and the specific warranty terms applicable to the product. See Trexo Care for the full support and warranty process.